Zenapse Privacy Policy

Last modified and effective as of: September 12, 2022


This Privacy Policy (this "Policy") describes the data protection practices of Zenapse Inc. (collectively with its subsidiaries, "Zenapse," "we," "us," and "our") with respect to the operation of our websites, including Zenapse.com and all other websites and services operated by us that link to this Policy (the "Websites") and our software available at zenapse.com, zenimpact.com, zenimpact.io (the "Platform", together with the Websites, the "Services"), which are owned and operated by Zenapse.

This Policy (together with our Terms of Use and any other documents referenced therein or herein) describes the personal information that we may collect from you, or that you may provide on or through our Services, and how that information may be used or disclosed by us. This Policy also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. This Policy does not apply to information that we may collect through any other means, or to information collected on any other company, affiliate, or third-party site, or by any third-party application that may link to or be accessible from our Services.


Information Collected About Our Website Users

We collect several types of information from and about users of our Websites, including:

  • Information that you provide to us. This includes information, such as your name, email address and phone numbers, that you may provide by filling out any form on our Websites, including in connection with subscribing to any service offered on our Websites, posting any material on our Websites, or requesting further information, products or services. We may also ask you for information when you report a problem with our Websites.
  • Information about your business, such as company name, company size, company location and business type, including business information that we may receive from third parties.
  • Information that we may collect as you access or navigate through our Websites, including usage details, cookies and web beacons.
  • Records and copies of your correspondence with us in the event you contact us.
  • Your responses to surveys that we might ask you to complete voluntarily.

Information Collected Through Our Platform

We do not collect personal information of any kind from users of our clients' websites. We collect information under the direction of our clients and have no direct relationship with the individuals whose personal information our clients process. Although we have no direct relationship with the individuals whose personal information our clients possess, we acknowledge that you have the right to access your personal information. An individual who seeks access to or who wants to correct, amend, or delete inaccurate data found on our Platform and provided by one of our clients, should direct his or her query to our client. If requested to remove data, we will respond within a reasonable timeframe.

We also collect information that individuals chose to contribute directly to our Platform. Individuals may request access to and may correct, amend, or delete inaccurate data found on our platform by emailing privacy@zenapse.com. If requested to remove data, we will respond within a reasonable timeframe.

Retention of Information

Some data you can delete whenever you like, some data we will delete upon request, some data is deleted by our application automatically, and some data we retain for longer periods of time when necessary. This section describes why we hold onto different types of data for different periods of time.

  • Information retained until you remove it - such as your profile information, privacy settings, and account-related information. We will keep this data in your account until you choose to remove it and/or update it.
  • Information updated or deleted upon request. We allow the "right to be forgotten". To submit a request, please send an email to privacy@zenapse.com
  • Data that expires after a specific period of time - in some cases, you do not need to actively delete your information as we set retention timeframes based on the reason for the data's collection. For instance, sales communications that are outdated and no longer useful for machine learning purposes can be deleted.
  • Information retained until your account is deleted - such as your username, password and log-in information. For security purposes, this information cannot be accessed after your account is deleted.
  • Information retained for extended time periods for limited purposes - sometimes business and legal requirements obligate us to retain certain information, for specific purposes, for an extended period of time. For example, we might retain some data for extended periods of time for security, fraud and abuse prevention; financial record-keeping; complying with legal or regulatory requirements; and ensuring the continuity of our services.

Tracking Technologies

When you access our Services, we collect information automatically using tracking technologies, like cookies and tracking pixels.

We and our partners use cookies or similar technologies (such as web beacons and JavaScript) to analyze trends, administer the website, monitor how visitors navigate around the Services, and to gather information about our user base as a whole.

For more information about the cookies we use, visit our Cookie Policy.

How We Use The Information Collected

We use information that we collect about you or that you provide to us, including any personal information, in the following ways:

  • To provide you with our service in accordance with our clients' or customers' instructions, including any terms in our Master Subscription Agreement or our Terms of Use, as applicable.
  • To present our Services and their contents in a suitable and effective manner for you and for your computer.
  • To provide you with information about our products or services.
  • To notify you about changes to our products or services.
  • To allow you to participate in any interactive features that we may offer on our Websites, when and if you choose to do so.

Disclosure of Your Information

We may disclose personal information that you provide via our Services to the following third parties, or otherwise with your prior consent:

  • Instructions of Customers and Clients. We will disclose your personal information in accordance with a client's or customer's instructions, including any applicable terms in the Master Subscription Agreement and/or Terms of Use.
  • Service Providers. We may disclose your personal information to contractors and service providers we use to support our business or our Services. These companies are authorized to use your personal information only as necessary to provide services to us, which may include but are not limited to payment processing, fulfilling subscription agreements and providing customer service.
  • Corporate Affiliates. We may disclose your personal information with our corporate affiliates, parents and/or subsidiaries.
  • Mergers. We may disclose your personal information to a buyer in the event of a merger, divestiture, restructuring, reorganization, dissolution or any other form of sale of some or all of our stock or assets, whether as a going concern or as a part of bankruptcy, liquidation or similar proceeding, in which personal information held by Zenapse about its customers is among the assets transferred. We may disclose your personal information in connection with a merger, divestiture, restructuring, reorganization, dissolution or any other form of sale, to any other third party without your prior written consent.
  • Legal Disclosure. We may disclose your personal information as required by law, such as to comply with any court order, legal process or other legal obligation, to enforce or apply our Master Subscription Agreement, Terms of Use and/or other agreements, to protect the rights, property or safety of Zenapse, our customers or others, which may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Access and Choice About How We Use and Disclose Your Information

Upon written request, we will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by emailing privacy@zenapse.com. We will respond to your request within a reasonable timeframe.

We strive to provide you with choices regarding the personal information you provide to us, and we have created mechanisms to provide you with the following control over your information:

  • Cookies. If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our Websites may then be inaccessible or not function properly.
  • Advertisements. We partner with a third party to either display advertising on our Websites or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on our Websites and other sites in order to provide you advertising based upon your browsing activities and interests. For more information about third party ad networks at our Websites and your ability to opt-out of targeted advertising from such third parties, please visit the Network Advertising Initiative and/or the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising. Please note that opting-out through these programs will stop certain targeted advertising, but will still allow the collection of usage data for some purposes, including research, analytics and internal operations.


We maintain physical, electronic and procedural safeguards to help guard your personal information. We restrict access to personal information to those persons who need to know that information to provide products or services to you and any persons you have authorized to have access to such information. While we strive to protect your personal information, we cannot guaranty the security of any information you transmit to us.

Cross-Border Transfers

The Services and their servers are operated in the United States. If you are located outside of the United States, please be aware that your personal information may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Services, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.


Our Services are not intended for children under 18 years of age. No one under age 18 may provide any personal information on or through our Services. We do not knowingly collect personal information from anyone under 18. If you are under 18, please do not send any information about yourself to us, including your name, address, phone number(s) and email address. In the event that we learn that we have collected personal information from a person under the age of 18, we will delete that information. If you believe that we might have any information from or about a person under the age of 18, please contact us at privacy@zenapse.com.

Changes to Our Privacy Policy

We may update this Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

To ask questions or send comments about this Policy and our privacy practices, you may email privacy@zenapse.com or send mail to: 55 Post Rd, W, Flr 2, Westport, CT, 06880.